Benefits of using Embedded chat

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 Embedded chat is a chat box option on a website page designed and fixed at a corner through web designing. It is a pre-chat format to collect key information about the brand. It is the social chat integrationbetween the customer and the brand.

 Have a look

·         The Embedded Chatoption always opens at the right corner of the website site,which allows your customers to see your website content clearly. It does not prevent your customer from seeing the content.

·         While chatting on an embedded chat window, you can simultaneously browse the website.

·         It is a very convenient way for the customers to connect with the brands, and it works well on mobile and tabs.

·         It is a traffic-freeplatform where customers can connect without any delay.

·         Agents are always available online to solve the queries and issues of the customers.

Steps to set up Embedded Chat option on your website

·         The initial step is to create an embedded service deployment.

·         Next, you need to specify your chat settings by customizingthem. Customize the pre-chat form, select the custom lightning components. Create different dimensions, labels, and set images. You must learn about the features properly in Embedded chat.

·         Then, select the font, theme, and color of your choice to customize the branding of your Embedded Chat option to attract the customers to interact.

·         Finally, add the Embedded chat to your website. Please place it in the right corner where customers do not face disturbance while going through thepage’s contents.

The data mentioned above are the benefits and steps to set up Embedded Chat for better customer service support.

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